Privacy Policy

1. Who We Are

Walla Walla Insulation operates the website at wallawallainsulation.com. Our mailing address is 21 Stahl St, Walla Walla, WA 99362. You can reach us at contact@wallawallainsulation.com with any questions about this policy.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you use our website.

Information You Provide

When you fill out a contact or estimate request form on our website, you may provide your name, phone number, email address, property address, and details about the work you are looking to have done. We only collect what you choose to give us.

Information Collected Automatically

Like most websites, ours automatically collects certain technical data when you visit - including your IP address, browser type, referring page, pages viewed, and the time and date of your visit. This data is collected through standard server logs and, where applicable, third-party analytics tools such as Google Analytics. This information does not identify you personally and is used only to understand how visitors use our website so we can improve it.

3. Cookies

Our website may use cookies - small text files stored on your browser - to improve your experience. Cookies help us remember preferences, understand traffic patterns, and measure the effectiveness of our content.

Third-party services embedded on our site (such as Google Analytics or contact form providers) may also set their own cookies. You can control cookies through your browser settings. Disabling cookies may affect some website functionality, but will not prevent you from viewing content or contacting us.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to estimate requests and contact form submissions
• To schedule on-site assessments or consultations
• To communicate with you about your project before, during, or after work is performed
• To improve the content and usability of our website
• To comply with applicable laws and legal obligations

We do not sell your personal information to third parties. We do not use your information for automated marketing campaigns or share it with advertisers.

5. How We Share Information

We do not sell, rent, or trade your personal information. We may share information only in these limited situations:

• Service providers: We use third-party tools to operate our website (such as form platforms and analytics services). These providers process data only on our behalf and are not permitted to use it for their own purposes.
• Legal requirements: We may disclose information if required to do so by law, court order, or in response to a valid request from a government authority.
• Business transfers: If Walla Walla Insulation is sold or merged, customer information may be transferred as part of that transaction. We will notify you if this occurs and your data will continue to be protected.

6. Data Retention

We retain contact form submissions and customer information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Information related to completed projects may be retained for record-keeping purposes. If you would like your information removed, contact us at contact@wallawallainsulation.com and we will respond within 30 days.

7. Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any marketing communications (we do not send marketing emails without your consent)

To exercise any of these rights, contact us at contact@wallawallainsulation.com. We do not require you to create an account to make a request.

8. Third-Party Links

Our website may include links to external websites, such as review platforms or utility rebate programs. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before submitting any personal information.

9. Security

We take reasonable steps to protect the information you submit through our website from unauthorized access or disclosure. Our website uses HTTPS encryption. However, no internet transmission is completely secure, and we cannot guarantee absolute security of any data you send to us electronically.

10. Children

Our website is intended for adults seeking home or commercial services. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted information to us, please contact us and we will remove it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. If changes are significant, we will make a reasonable effort to notify you. Continued use of the website after changes are posted means you accept the updated policy.

12. Contact Us About Privacy

If you have questions or concerns about this privacy policy, or if you would like to exercise your data rights, contact us: